Application

1. How do I start using LINE BK?

You can easily start using LINE BK by choosing the LINE BK button in LINE application. You can find more detailed instruction in www.linkbk.com/en/apply

2. How to start (verify) with K PLUS?

3. How to start (verify) with Citizen ID?

How to use

1. Can I transfer money to other banks using LINE BK?

You can conveniently transfer to other banks using "Fund transfer via bank account" then select receiving bank name and enter account number. "Fund Transfer via PromptPay" is another option you can use to widely transfer.

2. Can I transfer money to LINE Friends via LINE ID who doesn't have LINE BK?

You can transfer via LINE ID to LINE Friends who already registered LINE BK and enable to receive money via LINE ID.

3. What is the limit for transaction via LINE BK?

Daily transaction limit includes all transactions from all accounts via LINE BK. The maximum limit for each age group is as follows:

For users with age 12 – 14 years old*
1) Transfer/ Payment: Max limit 30,000 Baht/Day
2) Cardless Withdrawal: Max limit 20,000 Baht/Day

For users with age over 15 years old
1) Transfer/ Payment: Max limit 2,000,000 Baht/Day**
2) Cardless Withdrawal: Max limit 500,000 Baht/Day

*The limit for users with age 12-14 years old is effective from 5 October 2023.
**The limit has been adjusted and the current maximum limit is effective from 17 January 2024

Setting

1. How do I find "Settings" in LINE BK service?

You can find "Settings" in LINE BK  from main menu by selecting menu icon in the top left.

2. If I change my mobile phone, do I have to register new LINE BK account?

You can start using LINE BK in new mobile phone by choosing "I already have LINE BK". Additional authentication will be required to access to your existing LINE BK.

3. If I change my LINE account, do I have to register new LINE BK account?

You can start using LINE BK with new LINE account by choosing "I already have LINE BK". Additional authentication will be required to access to your existing LINE BK.

Support

1. How do I contact LINE BK?

You can contact LINE BK 24/7 at LINE BK Official Account by adding friend @linebk in your LINE application and start a chat to ask question or request help.

2. What should I do if lost my mobile which have registered LINE BK service?

Please contact LINE BK Call Center at 02-055-5555 to suspend your LINE BK.

3. How do I use LINE BK service if I forgot PIN?

You can select "Forgot PIN" (on PIN page) and follow the instruction to set a new PIN.

4. What should I do if someone else has used my LINE BK account?

Please contact LINE BK Call Center at 02-055-5555 to suspend your LINE BK.

5. How do I use LINE BK service if I change mobile device or LINE account?